Privacy Policy

1. Who We Are

Luxora Roof LLC ("Luxora Roof", "we", "us", or "our") operates the website located at luxoraroof.com and provides residential roofing services, including replacement, repair, restoration, and maintenance. Our principal place of business is 1817 Rosedale Dr, Edmond, OK 73013, USA. You may contact us at info@luxoraroof.com with any privacy-related questions.

2. Information We Collect

We collect information in the following categories:

• Information you provide directly: Name, email address, phone number, property address, and any details submitted through our contact form, estimate request forms, or by phone.
• Communications: Messages, photos, or documents you send us regarding your roofing project, including insurance-related correspondence you choose to share.
• Usage information: Pages visited, articles and service pages viewed, time spent on pages, and interaction data collected via cookies and similar technologies.
• Technical information: IP address, browser type and version, device type, operating system, referral URLs, and approximate geographic location derived from IP address.

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests, schedule inspections, and provide quotes for roofing services
• Communicate with you about your project, including scheduling and follow-up
• Coordinate with insurance providers when assisting with storm damage claims, at your request
• Operate, maintain, and improve our website and published content
• Analyze website usage to inform our service offerings and content
• Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal and licensing obligations

We process your information based on the following legal bases (as applicable): consent, performance of a contract or pre-contractual steps (e.g., providing an estimate), legitimate interests (site improvement, security), and legal obligations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies including:

• Essential cookies: Required for basic site functionality, such as remembering your cookie consent choice and form session data.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymized where possible.
• Advertising and content recommendation cookies: We may display third-party advertisements and use content recommendation platforms (including Taboola and similar networks) to surface relevant articles and offers on our site and on other publishers' sites. These partners may set cookies to personalize content and ads based on browsing activity across websites. You may opt out of interest-based advertising via YourOnlineChoices or the Network Advertising Initiative opt-out tool.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality, including form submissions.

5. Third-Party Services and Data Sharing

We do not sell your personal information. We may share information with:

• Service providers: Companies that assist with website hosting, form processing, scheduling, and analytics, operating under contractual confidentiality obligations.
• Content recommendation platforms: Networks such as Taboola may receive browsing data via cookies to personalize content recommendations displayed on or alongside our pages.
• Insurance carriers and adjusters: Only where you have requested our assistance with a storm damage claim, and only information relevant to that claim.
• Legal requirements: We may disclose information when required by law, subpoena, or to protect our legal rights.
• Business transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

6. Data Retention

We retain estimate requests and project-related information for as long as necessary to fulfill the request, complete any associated project, and meet our recordkeeping and warranty obligations — generally for the duration of any applicable workmanship warranty plus a reasonable retention period thereafter. Analytics data is generally retained in aggregated form.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, and to object to certain processing. California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of its sale (we do not sell personal information). To exercise any of these rights, contact us at info@luxoraroof.com.

8. Data Security

We implement reasonable technical and organizational measures to protect personal information, including encryption of data in transit (TLS/SSL) and restricted internal access. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. International Data Transfers

Luxora Roof is based in the United States and provides services within the United States. If you access our site from outside the United States, your information may be transferred to and processed in the United States, and by using our services you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at info@luxoraroof.com, by phone at (405) 762-2526, or by mail at Luxora Roof LLC, 1817 Rosedale Dr, Edmond, OK 73013, USA.